Saturday 25 September 2010

Morning Scepticism: Service

I really feel sorry for people in customer service. In most circumstances they're nothing but an interface to policies and practices they have no control over, essentially powerless to have any direct influence except over the most trivial circumstances. It's no wonder they cop such abuse, the human mind hasn't evolved with large corporations, nor has it being able to distinguish between a puppet and a person.

No comments: